Saturday, July 21, 2007

For the third time in as many weeks, I’ve experienced the worst in restaurant dining. First it was Crazy Fire then Ben’s Place, and now Steak ‘n Shake. 
1. After being seated, waited 6 minutes for a server to come over to our table.
2. Saw our order under the hot lamps waiting for the server to pick it up. Was there for 5 minutes.
3. Noticed my server going to the washroom with cleaning equipment and mop.
4. I went to the counter to pick the orders up myself.
5. One of the three orders was wrong, even after the server repeated it back to me
6. Banana Frozen Yogurt shake was sour and not edible.

The result? They’ve lost me as a loyal guest. Guests have the power to slay restaurants to their feet in a slow but agonizing death by spreading the word in blogs such as this one and in the various online dining reviews, such as Yahoo’s Dining Review. It’s time to let restaurant managers and owners know that people are fed up with mediocre food and service.

Posted by jcohen in • Restaurant Marketing
(0) Comments • (0) Trackbacks • Permalink