Friday, December 28, 2007
Meatball Sundae Order Is Late: Great Service From Amazon
Restaurant Marketing: I pre-ordered Seth Godin’s new book “Meatball Sundae.” I just received an email from Amazon saying that shipping was going to be delayed by about 5-7 days. Wow, what great service, to keep me informed of my order. Now, if this could only happen in a restaurant, there’d be less unhappy guests complaining about bad service. It’s all about communication to head off a little stress.
Posted by jcohen in
• Restaurant Marketing
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